Return & Exchange Policy

Last Updated: June 17, 2026

At Pet Product Deals, we want you to be happy with your purchase. This Return & Exchange Policy explains how returns, exchanges, refunds, damaged items, and order issues are handled on our website.

By placing an order with us, you agree to this Return & Exchange Policy.

1. Our Return Policy

We accept return requests within 14 days of the delivery date.

To be eligible for a return, the product must be:

Unused
Unwashed
Undamaged
In its original packaging
In the same condition as received
Returned with all accessories, manuals, tags, and parts, if applicable

If the product does not meet these conditions, we may refuse the return or issue only a partial refund.

2. Dropshipping Return Notice

Pet Product Deals operates using a dropshipping model. This means some products are shipped directly from third-party suppliers, warehouses, or fulfillment partners.

Because of this, return instructions may vary depending on the product and supplier. Please do not send any product back without contacting us first.

Returns sent without approval may not be accepted or refunded.

3. How to Request a Return

To request a return, please contact us at:

Email: contact@petproductdeals.ca

Please include:

Your full name
Order number
Product name
Reason for return
Photos or videos, if the item is damaged, defective, or incorrect
Delivery date

Once we review your request, we will provide return instructions if your item is eligible.

4. Return Shipping Cost

Unless the item is damaged, defective, or incorrect due to our error, the customer is responsible for return shipping costs.

Original shipping fees may be non-refundable.

If a return label is provided, the cost of return shipping may be deducted from your refund unless stated otherwise.

5. Non-Returnable Items

For safety, hygiene, or supplier restrictions, some items may not be eligible for return.

Non-returnable items may include:

Used pet beds, blankets, mats, or fabric products
Opened grooming products
Opened hygiene-related products
Food, treats, supplements, or consumable products
Customized or personalized products
Clearance or final sale items
Products damaged by customer misuse
Items without original packaging
Any item marked as non-returnable on the product page

If you are unsure whether your item is eligible, please contact us before opening or using the product.

6. Exchanges

We may offer exchanges for eligible products, depending on supplier availability and product condition.

Exchanges may be allowed for:

Wrong size
Wrong color
Defective item
Damaged item
Incorrect item received

If the requested replacement product is unavailable, we may offer a refund, store credit, or an alternative product.

Customers may be responsible for shipping costs for size, color, or preference-based exchanges.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

Order number
Clear photos or videos of the product
Photos of the packaging
Description of the issue

After review, we may offer:

Replacement
Exchange
Refund
Store credit
Partial refund, where appropriate

We may not be able to approve claims without photos, videos, or proof of the issue.

8. Missing Items or Incomplete Orders

Some orders may arrive in separate packages because products may ship from different suppliers or warehouses.

If you believe an item is missing, please check your tracking details first. If the missing item does not arrive within the expected delivery period, contact us with your order number.

We will review the issue and help resolve it.

9. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved, your refund will be processed to your original payment method.

Refund processing time may vary depending on your bank, card provider, or payment processor.

Please note:

Original shipping fees may be non-refundable
Return shipping fees may be deducted from the refund
Refunds are only issued after approval and inspection
Used or damaged items may not qualify for a full refund

10. Order Cancellations

If you want to cancel an order, please contact us as soon as possible.

Once an order has been processed, packed, shipped, or sent to the supplier, cancellation may not be possible.

If cancellation is not possible, you may need to wait until the product is delivered and then request a return according to this policy.

11. Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

Pet Product Deals is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.

If an order is returned due to an incorrect address, additional shipping fees may apply.

12. Lost or Delayed Packages

Shipping times are estimates only. Delays may happen due to courier issues, supplier delays, weather, holidays, customs, high order volume, or other circumstances outside our control.

If your package appears lost, please contact us and we will help investigate with the supplier or courier.

Refunds for lost packages may only be issued after the courier or supplier confirms the package is lost.

13. Final Sale Items

Some products may be marked as final sale, clearance, or non-returnable. These items cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect.

14. Product Use and Pet Safety

Customers are responsible for choosing products suitable for their pet’s size, breed, age, and needs.

Please read all product instructions and safety warnings before use.

We are not responsible for damage, injury, allergic reactions, choking, misuse, incorrect installation, or lack of supervision after the product has been delivered and used.

15. Contact Us

For return, exchange, or refund requests, please contact us:

Pet Product Deals
Website: https://petproductdeals.ca
Email: contact@petproductdeals.ca

Please contact us before returning any item. Returns sent without approval may not be accepted.