Terms and Condition

Last Updated: June 17, 2026

Welcome to Pet Product Deals. These Terms and Conditions explain the rules for using our website and purchasing products from our online store.

By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use our website.

1. About Us

Pet Product Deals is an online pet products store that offers pet supplies, accessories, and related products through an eCommerce and dropshipping model.

Website: https://petproductdeals.ca
Email: contact@petproductdeals.ca

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraud or illegal activity
Try to damage, hack, or disrupt the website
Copy our content, images, or branding without permission
Submit false order, payment, or account information
Use the website in a way that affects other customers

We reserve the right to restrict or cancel access if misuse is detected.

3. Products and Dropshipping

Pet Product Deals operates using a dropshipping model. This means some products may be shipped directly from third-party suppliers, warehouses, manufacturers, or fulfillment partners.

Because of this:

Product packaging may vary
Shipping times may vary by supplier
Products may ship separately
Tracking may be provided by third-party carriers
Product availability can change without notice

We do our best to keep product information accurate and updated, but we cannot guarantee that all details, images, colors, sizes, or stock status will always be completely error-free.

4. Product Information

We aim to display product descriptions, prices, images, sizes, colors, and specifications as accurately as possible.

However, slight differences may occur due to:

Screen display settings
Supplier-provided images
Manufacturing changes
Stock updates
Typing or listing errors

If a product is listed incorrectly, we reserve the right to correct the error, cancel the order, or contact you before processing.

5. Orders

When you place an order on our website, you agree that all information provided is accurate and complete.

After placing an order, you may receive an order confirmation email. This does not mean your order has been fully accepted. We reserve the right to cancel or refuse any order for reasons including:

Product out of stock
Incorrect pricing
Payment issue
Suspected fraud
Shipping restrictions
Supplier availability problems
Incorrect customer information

If your order is cancelled after payment, we will issue a refund using the original payment method.

6. Pricing and Payments

All prices are shown in Canadian Dollars (CAD) unless stated otherwise.

We may change prices at any time without notice. The price charged will be the price shown at checkout at the time of purchase.

Payment must be completed before an order is processed.

Accepted payment methods may include:

Credit card
Debit card
PayPal
Stripe
WooCommerce payment gateways
Other payment methods shown at checkout

We do not store your full credit card details on our website.

7. Shipping and Delivery

Shipping times are estimates only and may vary depending on product availability, supplier processing times, courier delays, destination, weather, customs, holidays, or other factors outside our control.

Because we use dropshipping suppliers, orders may:

Arrive in separate packages
Have different tracking numbers
Ship from different warehouses
Take longer during high-demand periods

We are not responsible for delays caused by couriers, suppliers, customs, incorrect address details, or events outside our control.

8. Shipping Address

You are responsible for providing a complete and correct shipping address.

Pet Product Deals is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to wrong or incomplete address information provided by the customer.

If an order is returned due to an incorrect address, additional shipping fees may apply.

9. Order Tracking

When tracking information is available, we will provide it by email or through your account/order page.

Tracking updates may take some time to appear after the order has shipped.

10. Cancellations

Once an order has been processed or sent to the supplier, it may not be possible to cancel it.

If you want to cancel an order, contact us as soon as possible at:

Email: contact@petproductdeals.ca

We will try to help, but cancellation is not guaranteed after processing has started.

11. Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

Before returning any product, you must contact us for return instructions. Products returned without approval may not be accepted.

Refunds may be refused if:

The product has been used
The product is damaged by the customer
The item is not returned in original condition
The return period has expired
The item is excluded from returns for hygiene, safety, or supplier reasons

Shipping fees may be non-refundable unless the issue was caused by our error.

12. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with:

Order number
Clear photos or videos of the issue
Photo of packaging, if damaged
Description of the problem

We will review the issue and may offer a replacement, refund, or other suitable solution.

Claims made after a long delay may be rejected if we cannot verify the issue.

13. Product Use and Pet Safety

Customers are responsible for using products safely and appropriately.

Please read product instructions, warnings, size guides, and safety information before use. Always choose products suitable for your pet’s size, breed, age, and condition.

Pet Product Deals is not responsible for injury, damage, misuse, allergic reaction, choking, improper installation, or harm caused by incorrect product use or lack of supervision.

For pet health concerns, consult a qualified veterinarian.

14. Coupons, Discounts, and Promotions

Coupons, discount codes, and promotional offers may be subject to conditions such as:

Expiry dates
Minimum order value
One-time use
Product exclusions
Customer eligibility
One coupon per order
Limited availability

We reserve the right to modify, cancel, or reject coupons and promotions at any time if misuse, fraud, or technical error is detected.

15. Reviews and User Content

Customers may be able to submit product reviews, comments, photos, or feedback.

By submitting content, you agree that:

Your content is honest and based on your experience
Your content does not contain offensive, illegal, or misleading material
You give us permission to display, edit, or remove the content
You do not post spam, fake reviews, or competitor promotions

We reserve the right to approve, reject, edit, or remove reviews at our discretion.

16. Account Registration

You may create an account on our website to view orders, save details, or access customer features.

You are responsible for keeping your account login information secure.

You must notify us immediately if you believe your account has been accessed without permission.

17. Intellectual Property

All website content, including text, graphics, logos, images, product layout, design, branding, and website structure, belongs to Pet Product Deals or our content providers unless stated otherwise.

You may not copy, reproduce, sell, modify, or use our website content without written permission.

18. Third-Party Links and Services

Our website may include links to third-party websites, payment processors, shipping platforms, supplier websites, analytics tools, or other services.

We are not responsible for third-party websites, policies, content, actions, or services.

Use of third-party services may be subject to their own terms and privacy policies.

19. Limitation of Liability

To the maximum extent permitted by law, Pet Product Deals is not liable for:

Indirect or accidental damages
Loss of profits or data
Delivery delays
Supplier delays
Product misuse
Website downtime
Third-party service issues
Customer-provided incorrect information
Pet injury caused by improper product use

Our total liability for any order will not exceed the amount paid for that order.

20. No Professional Advice

Information on our website is for general product information only.

It is not veterinary, medical, legal, or professional advice. Always consult a qualified veterinarian for your pet’s health, diet, safety, or medical needs.

21. Force Majeure

We are not responsible for failure or delay caused by events outside our control, including:

Natural disasters
Weather delays
Courier disruptions
Supplier delays
Customs delays
Government restrictions
Strikes
Power outages
Technical failures
Pandemics or emergencies

22. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

23. Changes to These Terms

We may update these Terms and Conditions at any time.

Changes will be posted on this page with the updated “Last Updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms and Conditions.

24. Governing Law

These Terms and Conditions are governed by the laws of Canada and the applicable laws of the province or territory where Pet Product Deals operates.

Any disputes will be handled under applicable Canadian laws.

25. Contact Us

For questions about these Terms and Conditions, contact us:

Pet Product Deals
Website: https://petproductdeals.ca
Email: contact@petproductdeals.ca