Yes. Pet Product Deals operates using a dropshipping model. This means some products may be shipped directly from third-party suppliers, warehouses, manufacturers, or fulfillment partners. Because of this, delivery times, packaging, and tracking details may vary.

We currently ship across Canada. Shipping availability may depend on the product, supplier, and delivery address.

Estimated delivery time is usually 7–15 business days, but some orders may arrive earlier or later. Delays may happen due to courier issues, weather, holidays, high order volume, supplier processing time, or other situations outside our control.

Not always. Because some products may ship from different suppliers or warehouses, your order may arrive in separate packages with different tracking numbers. If you receive part of your order first, the remaining items may still be on the way.

Once your order has shipped and tracking is available, we will send you tracking details by email or make them available through your order/account page. Tracking information may take some time to update after the package has been shipped.

Please check your email inbox and spam/junk folder first. If you still cannot find tracking information, contact us with your order number at contact@petproductdeals.ca and we will help you check the status of your order.

You can request cancellation by contacting us as soon as possible after placing your order. However, once an order has been processed, packed, shipped, or sent to the supplier, cancellation may not be possible.

Please contact us immediately if you entered the wrong shipping address. If the order has not yet been processed or shipped, we may be able to update the address. Once the order has been processed or shipped, we cannot guarantee address changes.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number, clear photos or videos of the damaged item, photos of the packaging, and a short description of the issue.

Yes, we accept return requests for eligible products within 14 days of delivery. Returned products must be unused, undamaged, in original packaging, and in the same condition as received. Some items may not be returnable due to hygiene, safety, supplier restrictions, or final sale status.

To request a return or exchange, email us at contact@petproductdeals.ca with your full name, order number, product name, reason for return or exchange, and photos or videos if applicable. Please do not send items back without contacting us first.

If the return is due to customer preference, wrong size selection, wrong color selection, or change of mind, the customer may be responsible for return shipping costs. If the item is damaged, defective, or incorrect due to our error, we will review the issue and provide the best available solution.

We accept payment methods shown at checkout. These may include credit card, debit card, PayPal, Stripe, WooCommerce-supported payment gateways, and other available payment options.

You can contact Pet Product Deals by email at contact@petproductdeals.ca. Please include your order number when contacting us about an order.